Delivery Policy

Introduction

On this page, we will explain all about delivery estimates, processing time, and order delays.

Delivery timeframe

We ship out from multiple international warehouses. Our delivery estimates can vary depending on your location, product demand on the current stock, season, etc.

Note: delivery times might be impacted during natural disasters or any other external forces including and not limited to pandemics.

Order processing time

Please allow 2-4 business days to process your order, once your order has been processed and shipped, you can easily track your order online via My Account page, if there is an issue with your tracking number please contact us.

Delivery to US/Canada/Europe/Australia:

• Standard Shipping: orders take between 7-15 Days to be received. In most cases, your order will arrive within 2 weeks or less.
• Express Shipping (extra cost): 5-10 days in transit (temporarily unavailable).

Delivery to other countries :

• Standard Shipping: orders might take 10-25 Days to be received, some remote countries and regions might take up to 35 business days.
• Express Shipping (extra cost): 5-10 days in transit, a slight delay might happen for some remote countries and regions (temporarily unavailable).

Delayed Orders

If your order took longer than the expected delivery date by 10 business days, please send us an email at [email protected] and we will do our best to resolve the logistic issue or take the appropriate action to your satisfaction.

Sometimes orders would take longer than expected to be delivered for various reasons e.g. high season, extremely high demand for certain products, holidays, weather, natural disasters, external forces including and not limited to pandemics, etc…

Shipping Rates

The shipping rates are dynamically calculated based on how many products you have in the cart, the accurate rate calculation will take place at the cart and checkout page.