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Guidelines:
- If the product is received with a defect or damage, please take a photo of the defective part along with the shipping label on the parcel to help us process your request faster.
- Defective items should be reported within 2 days of the delivery date, please refer back to our Return & Refund Policy page for more details.

Guidelines:
- If you have received the wrong item, please take a photo of the item alongside the shipping label on the parcel to process your request faster.
- Wrongly received items should be reported within 2 days of the delivery date, please refer back to our Return & Refund Policy page for more details.